$300+/mo Software

SugarCRM

AI-Powered CRM for Mid-Market

7.6/10

SugarCRM is the open-source-rooted CRM that gives mid-market companies AI-driven customer insights, flexible deployment, and the ability to customize without…

Best Open-Source CRM Heritage

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Iterable

Cross-Channel Marketing Platform

7.9/10

Iterable is the cross-channel marketing platform for growth and consumer brands - orchestrating personalized email, SMS, push, and in-app campaigns…

Best Mid-Market Cross-Channel MA

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Gladly

People-Centered Customer Service

7.8/10

Gladly is the customer service platform that organizes support around people, not tickets. Every customer's full conversation history across all…

Best People-First Support Platform

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Sprinklr Service

Enterprise Omnichannel Customer Service

7.6/10

Sprinklr Service is the enterprise customer service platform managing 30+ digital channels - social, messaging, email, chat, voice - from…

Most Channels in One Platform

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Brandwatch

Enterprise Social Intelligence Platform

7.5/10

Brandwatch is the enterprise social intelligence platform - the deepest social listening, consumer research, and brand monitoring tool available for…

Enterprise Social Intelligence Standard

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Sprinklr Social

Enterprise Social Media Management

7.5/10

Sprinklr Social is the enterprise unified social media management platform - publishing, listening, advertising, and engagement across 30+ channels from…

Enterprise Social Management Standard

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Kustomer

CRM-Powered Customer Service

8/10

Kustomer is the CRM-first customer service platform showing full customer history - every order, conversation, and action - in a…

Best CRM-First Support Platform

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Emarsys (SAP)

Omnichannel Customer Engagement Platform

7.5/10

Emarsys is the AI-driven omnichannel marketing platform for retail and e-commerce enterprises - now part of SAP. Personalization at scale,…

Enterprise Retail Marketing Standard

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Talkdesk

AI-Powered Cloud Contact Center

8.1/10

Talkdesk is the AI-powered cloud contact center platform for enterprise customer service operations handling voice, digital, and AI-first customer interactions…

Enterprise CCaaS Platform

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SAP Marketing Cloud

Enterprise Marketing for SAP Organizations

7.3/10

SAP Marketing Cloud is the enterprise marketing platform for SAP-invested organizations - connecting marketing automation to SAP ERP, CRM, and…

SAP Ecosystem Marketing Standard

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