Shared Inbox Software
Software brands that include Shared Inbox as a key feature.
Crisp
AI-Powered Customer Support Platform
8.8/10
Crisp is the AI-powered customer support platform for startups and small businesses — live chat, shared inbox, AI chatbot, and…
Best AI Support Platform for Startups
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Chatra
Live chat and messaging for growing businesses
7.6/10
Chatra is a solid live chat tool for small e-commerce and SaaS teams. Free plan is generous, but scaling costs…
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Help Scout
Customer Support for Growing Businesses
8/10
Help Scout is the customer support platform that feels like email but works like a help desk - clean, human-centric,…
Best Value
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Gorgias
E-Commerce Customer Support
8.1/10
Gorgias is the e-commerce customer support platform built around Shopify - deep order data in every ticket, automated responses to…
Best for E-Commerce
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LiveAgent
All-in-One Help Desk Software
8/10
LiveAgent is the all-in-one help desk with the most complete feature set at its price point - ticketing, live chat,…
Best Value Help Desk
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Re:amaze
Help Desk for E-Commerce Brands
8.1/10
Re:amaze is the customer support platform for e-commerce brands that need live chat, helpdesk, and chatbot in one place -…
Best Gorgias Alternative
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Hiver
Help Desk Built Inside Gmail
8.8/10
Hiver turns Gmail into a fully functional help desk. Teams that live in Google Workspace get shared inboxes, assignment, and…
Best Gmail Help Desk
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Front
Shared Inbox for Customer-Facing Teams
8/10
Front is the shared inbox platform that makes team email feel collaborative without feeling like a ticketing system. Designed for…
Best Shared Email Platform
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Trengo
Omnichannel Team Inbox
7.9/10
Trengo is the team inbox platform that consolidates WhatsApp Business, email, Instagram DMs, Facebook Messenger, and live chat into one…
Best WhatsApp Business Inbox
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Userlike
Live Chat & Messaging Platform
7.8/10
Userlike is the German live chat and messaging platform consolidating website chat, WhatsApp, and social messaging in one inbox -…
Best GDPR Live Chat
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