Our Verdict
Re:amaze competes directly with Gorgias for e-commerce customer support. Both platforms pull Shopify and WooCommerce order data into support tickets. Re:amaze’s pricing model is per staff member rather than per ticket, which can be more predictable for teams handling high message volume. The AI chatbot and proactive campaign features are solid for the price. For stores that find Gorgias’s ticket-volume pricing unpredictable, Re:amaze’s per-staff model is worth a serious look.
Who Re:amaze Is Best For
- Shopify and WooCommerce merchants who want Gorgias-level e-commerce features without absorbing unpredictable per-ticket billing costs
- E-commerce support teams consolidating email, live chat, SMS, and social media conversations into a single shared inbox
- Direct-to-consumer brands that want to run proactive outbound messaging campaigns alongside traditional inbound customer support
- Growing stores where headcount is stable but ticket volume spikes seasonally, making per-staff pricing far more cost-predictable
- Multi-storefront operators on BigCommerce or WooCommerce who need one platform managing support across several distinct brand properties
Who Should Look Elsewhere
- Very high-volume stores where Gorgias's automation and ticket management is more mature
- Non-e-commerce businesses - both Re:amaze and Gorgias are optimized for store use cases
- Enterprise teams needing complex routing and compliance - Zendesk scales to that level
- Teams that need native phone support - Re:amaze focuses on digital channels
Features Breakdown
Shared Inbox
Re:amaze consolidates email, live chat, Facebook, Instagram, Twitter/X, SMS, and phone into a unified inbox. Each conversation shows the customer’s full order history, previous interactions, and store data from connected e-commerce platforms. Agents can issue refunds, cancel orders, and apply discounts from Shopify directly within the conversation window – without leaving the support dashboard.
E-Commerce Integration
Re:amaze integrates natively with Shopify, BigCommerce, WooCommerce, Magento, and Stripe. Order details, shipping status, and customer purchase history appear automatically in every relevant conversation. Custom data from your store – subscription status, loyalty points, product purchases – can be surfaced in conversation sidebars via the API. The integration depth is comparable to Gorgias for the core e-commerce use case.
Chatbot & Automation
Re:amaze’s chatbot builder creates automated conversation flows that handle FAQs, collect contact information, and route inquiries to the right team. AI features (Pro plan) allow the chatbot to answer questions from your knowledge base in natural language. Workflow automation triggers actions based on conversation events – tagging, assignment, status changes, follow-up messages.
Proactive Campaigns
Re:amaze Campaigns sends targeted messages to customers based on segments and behavioral triggers. A campaign might message customers who haven’t ordered in 90 days, or follow up with customers who abandoned checkout. Push notification campaigns reach mobile app users. The proactive outreach capability extends Re:amaze beyond reactive support into customer engagement – useful for retention campaigns alongside support operations.
Re:amaze Pricing (Verified June 2026)
Prices verified June 2026. Always confirm on the vendor's site before purchasing.
| Plan | Type | Starting Price | Key Features |
|---|---|---|---|
| Basic | Entry | $29/staff/mo | Shared inbox, live chat, Shopify/WooCommerce integration, basic chatbot |
| Pro | Growth | $49/staff/mo | AI chatbot, workflows, push campaigns, co-browsing, status page |
| Plus | Scale | $69/staff/mo | Unlimited reports, advanced chatbot, custom integrations, priority support |
| Enterprise | Custom | Custom | Custom everything - contacts, features, SLA, dedicated support |
What We Like
- Per-staff pricing is more predictable than Gorgias's per-ticket model at high message volume
- Native Shopify, BigCommerce, and WooCommerce integration with order data in tickets
- Proactive campaign messaging reaches customers based on behavior triggers
- Co-browsing on Pro allows agents to see the customer's screen in real time
- Status page feature on Pro lets you publish service status updates to customers
- 20% recurring affiliate commission
Watch Out For
- Per-staff pricing gets expensive for larger support teams compared to Gorgias at the same ticket volume
- Less well-known than Gorgias - fewer community resources and third-party guides
- Advanced AI chatbot requires Pro plan ($49/staff/mo)
- No free plan - 14-day trial only
- Reporting depth requires Plus plan
Frequently Asked Questions
Before You Buy — Know This
- Compare Re:amaze's per-staff pricing against Gorgias's per-ticket pricing for your actual team size and message volume. For small teams with high message volume, Re:amaze may be cheaper. For large teams with moderate volume, Gorgias may cost less.
- The 14-day trial gives full access. Connect your Shopify or WooCommerce store during the trial and test the order data integration specifically - that's the feature that determines whether the e-commerce context is worth the cost.
- Proactive campaigns (sending targeted messages to customers based on behavior) are Pro plan. If proactive outreach is part of your support strategy, start evaluating on Pro - not Basic.
- Re:amaze was acquired by GoDaddy in 2021. The product continues to be developed independently, but factor the ownership change into your vendor evaluation if long-term product direction matters.