Our Verdict
Crisp has repositioned itself as an AI-powered customer support platform — and the pricing restructure reflects that shift. The old Pro ($25/mo) and Unlimited ($95/mo) plans are gone, replaced by Mini ($45/mo), Essentials ($95/mo), and Plus ($295/mo). Each paid plan now includes a pool of AI credits for automated conversations via the AI Agent. The free plan remains genuinely useful — 2 seats, unlimited live chat — making Crisp an excellent starting point for early-stage teams. For startups that want AI-assisted support without Intercom’s pricing, Crisp is still the most compelling option in the category.
Who Crisp Is Best For
- Startups and early-stage SaaS that want live chat and shared inbox at no cost
- Small teams that want AI chatbot and omnichannel messaging without per-seat pricing
- European companies that prefer a GDPR-native vendor headquartered in the EU
- Teams that have evaluated Intercom and found the pricing prohibitive
Who Should Look Elsewhere
- Enterprise teams needing advanced SLA management and complex routing — Zendesk scales better
- SaaS companies needing in-app product tours and proactive onboarding — Intercom is more mature there
- High-volume e-commerce support — Gorgias's Shopify integration is purpose-built
- Teams that need deep AI resolution at very high volume — Intercom's Fin has a stronger enterprise track record
Features Breakdown
Shared Inbox & Omnichannel
Crisp’s shared inbox consolidates live chat, email, Messenger, WhatsApp Business, Instagram DMs, SMS, Line, and Viber into a single agent workspace. Messages from every channel appear in one unified queue — agents handle omnichannel conversations without switching dashboards. The omnichannel inbox is available on Essentials and above, with WhatsApp Business requiring the Essentials plan or higher.
AI Agent & Chatbot Builder
Crisp’s AI Agent (Hugo) handles customer conversations autonomously using your knowledge base and custom training data. The no-code visual chatbot builder creates automated flows for FAQ handling, lead qualification, and support triage across all connected channels. AI credits are included on every paid plan — Mini gets ~90 automated conversations per month, Essentials gets ~450, and Plus gets ~1,350.
Campaigns
Crisp Campaigns sends targeted in-app messages, emails, and push notifications based on user segments and behavioral triggers. Triggered campaigns fire when users match defined conditions — a welcome sequence on signup, a re-engagement message after inactivity. Campaigns are available on Essentials and above.
Knowledge Base & Help Widget
Crisp’s knowledge base is a help center that integrates directly with the chat widget — customers search articles before starting a live chat, deflecting common questions. Articles support multilingual content. The help widget can be embedded on any website. MagicBrowse adds co-browsing capability — agents can view the customer’s screen in real time without any plugin, dramatically reducing resolution time for technical issues.
Crisp Pricing (Verified April 2026)
Prices verified April 2026. Always confirm on the vendor's site before purchasing.
| Plan | Type | Starting Price | Key Features |
|---|---|---|---|
| Free | Forever Free | $0 | 2 seats, shared inbox, live chat widget, unlimited conversations, mobile apps, basic e-commerce integrations |
| Mini | Early Stage | $45/mo | 4 seats, shared email inbox, ~90 AI-automated conversations ($5 AI credits), chat triggers, shortcuts, private notes, custom email domain |
| Essentials | Small Business | $95/mo | 10 seats, ~450 AI conversations ($25 AI credits), omnichannel inbox (WhatsApp Business, Instagram DMs, SMS), AI chatbot builder, workflow automation, knowledge base, analytics, routing rules |
| Plus | AI-Powered Scale | $295/mo | 20+ seats, ~1,350 AI conversations ($75 AI credits), ticketing system, 100+ integrations, white labelling, advanced analytics, unlimited task automations |
What We Like
- Free plan includes unlimited live chat conversations with 2 seats — genuinely unlimited, not a trial
- Mini plan at $45/mo flat (not per seat) — 4 seats, shared email inbox, AI credits included
- Essentials at $95/mo includes 10 seats, AI chatbot builder, and full omnichannel inbox
- AI credits included on every paid plan — automated conversations without a separate AI subscription
- MagicBrowse co-browsing lets agents see the customer's screen to assist in real time
- GDPR-native — EU-hosted, designed for compliance from the ground up
Watch Out For
- Free plan limited to 2 seats and no AI credits
- Mini plan ($45/mo) is a significant jump from the old $25/mo Pro plan — pricing has increased
- Omnichannel inbox and AI chatbot builder require Essentials ($95/mo)
- Plus plan ($295/mo) is expensive for small teams needing only a subset of its features
- AI credit pools are finite — heavy automation volume may require purchasing additional credits
Frequently Asked Questions
Before You Buy — Know This
- The free plan's unlimited conversation limit is genuine — not a time-limited trial or capped count. For a startup handling modest support volume, the free plan with 2 seats is a real production environment. Upgrade to Mini ($45/mo) when you need a shared email inbox, a 4th seat, or AI credits.
- Each paid plan now includes AI credits: $5 on Mini (~90 automated conversations), $25 on Essentials (~450), $75 on Plus (~1,350). Evaluate how much of your support volume could realistically be handled by AI when choosing between plans — the right tier depends on your automation ambition, not just your team size.
- The Essentials plan ($95/mo) is the first tier that unlocks the full omnichannel inbox (WhatsApp Business, Instagram DMs, SMS), the visual workflow automation builder, and the full AI chatbot. For teams that want Crisp as a complete support platform rather than just live chat, Essentials is the practical starting point.
- MagicBrowse (co-browsing) allows agents to see the customer's screen in real time without any plugin installation. For SaaS support teams helping users navigate complex interfaces, this feature alone can meaningfully reduce resolution time. Available on Essentials and Plus plans.
Learn More and Try Out Crisp
Crisp offers a free plan with 2 seats and unlimited live chat. Paid plans start at $45/mo (Mini) and include AI credits for automated conversations.
Sign Up Here →